Prescription (Rx) shipping addresses cannot be changed directly by the customer. Due to state laws and restrictions in some states, clinical approval is required for any changes. If you need to update your Rx shipping address, ZenHealth can assist by coordinating with our clinical team.
This article explains the process for requesting a change to your Rx shipping address and why clinical approval is necessary.
Changing your Shipping Address
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Why Changes Require Approval
- State laws and restrictions necessitate clinical approval for changing Rx shipping addresses to ensure compliance and safety.
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Process for Requesting a Change
- If you need to change your Rx shipping address, contact ZenHealth support.
- Confirm if the new address is temporary or permanent.
Coordinating with the Clinical Team
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Steps Taken by ZenHealth
- Once you request an address change, ZenHealth will update your information and notify the clinical team for approval.
- The clinical team will review and approve the address change if it meets legal and regulatory requirements.
Temporary Address Changes
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Handling Temporary Addresses
- If the address change is temporary, inform ZenHealth so we can ensure the correct handling and revert to your permanent address when necessary.
Getting Assistance
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ZenHealth Support
- For any questions or to request an address change, contact ZenHealth support.
- Our team will assist in making the necessary updates and coordinate with the clinical team for approval.
Due to state laws and restrictions, Rx shipping addresses can only be changed with clinical approval. Contact ZenHealth support to request an address change, confirm whether it is temporary, and our team will handle the necessary updates and approvals.