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Does my Walk-In Lab Requisition Expire?

Lab requisitions expire after six months. It is crucial to download and use the correct and most recent requisition from your ZenHealth portal to ensure accurate processing of your results. If your requisition expires, our diagnostic team will assist in creating a new order if it was paid for and unused.

 

This guide explains why it is necessary to download the latest requisition and how using an outdated one can cause issues with your test results.

Importance of Using the Correct Lab Requisition 

  • Active Order Number
    • Each new lab requisition contains a unique active order number. This number is essential for your results to be correctly processed and returned to ZenHealth.

Downloading your Lab Requisition

  • Accessing Your Portal
  • Immediate Download
    • We recommend downloading your lab requisition as soon as possible after placing a new order.

Please Note that it may take 15 minutes to 2 hours for the requisition to generate and become available in your portal.

Avoiding Old Requisitions 

  • Issues with Old Requisitions
    • Using an old requisition from a previous order will result in your results not being returned to ZenHealth. Only the correct, current requisition should be used.
  • Requesting Assistance
    • If you encounter any trouble downloading the new requisition, reach out to our support team. They can provide a PDF version of your current lab requisition.

Expiration of Lab Requisitions 

  • Requisition Validity
    • Lab requisitions are valid for six months. If a requisition is not used within this period, it will expire.
  • Creating a New Order
    • If your lab requisition expires, contact our diagnostic team. They will assist in creating a new diagnostic order if the original was paid for but unused.

Lab requisitions are crucial for ensuring your test results are processed accurately and efficiently. Always use the latest requisition from your ZenHealth portal for your walk-in blood draw, and be aware that requisitions expire after six months. If you need assistance, our support team is available to help.