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Can I switch from a walk-in blood draw to an in-home? (or vice versa)

 

Yes, you can switch from a walk-in blood draw to an in-home appointment. ZenHealth provides flexibility in how you complete your blood draws. If you initially chose a walk-in appointment at LabCorp but now prefer the convenience of an in-home blood draw, this guide will help you understand how to make the switch.

 

If you decide that an in-home blood draw is more convenient than a walk-in appointment, follow these steps to make the switch:

Canceling Your Walk-In Order

To cancel your walk-in order:

  1. Log in to your ZenHealth portal.
    • Access your account using your username and password.
  2. Locate your active walk-in order.
    • Navigate to the section where your current appointments or orders are listed.
  3. Follow the prompts to cancel it.
    • There should be an option to cancel or modify your existing order.
  4. Contact the diagnostic team if needed.
    • If you encounter any issues or prefer assistance, directly contact our diagnostic team for help with canceling the order.

Requesting an In-Home Order

Once you’ve canceled your walk-in order, you can request a new in-home blood draw appointment.

To set up an in-home blood draw:

  1. Reach out to our diagnostic team.
    • You can contact them via phone or through the ZenHealth portal.
  2. Request a new in-home blood draw order.
    • Inform them that you would like to switch to an in-home appointment.
  3. Provide necessary details.
    • Confirm your address and any other required information. Note that in-home services are subject to availability based on your location.

State and Coverage Area Considerations

In-home blood draw services are not available everywhere. Here’s what you need to know:

  1. Confirm availability in your state.
  2. Coverage area confirmation.
    • Our diagnostic team will verify if your address is within our service area and assist in setting up the appointment if eligible.

Switching from a walk-in blood draw to an in-home appointment with ZenHealth is possible and straightforward. Simply cancel your existing walk-in order through your portal or by contacting our diagnostic team and request a new in-home order. Ensure your state and coverage area support in-home services to complete the process smoothly.

By following these steps, you can enjoy the convenience of having your blood drawn at home, making the process more comfortable and less time-consuming.