Skip to main content

How do I Update My Address for an In-Home Blood Draw?

You can update the location for your in-home blood draw through your ZenHealth portal before scheduling. For changes after placing an order, contact our team as soon as possible. This article provides guidance on how to update your address in the ZenHealth portal and what to do if you need to make changes after scheduling.

Please Note that changes within 24 hours of the appointment may not be accommodated.

 

Updating your address before scheduling your in-home blood draw is simple and can be done through your ZenHealth portal.

Using the ZenHealth Portal

  1. Log in to your ZenHealth portal: Access your account using your username and password.
  2. Navigate to account settings: Find the section where you can update your personal information.
  3. Update your shipping address: Make sure to update your address before scheduling and activating your next blood draw.
  4. Temporary changes: If the address change is temporary, remember to revert back to your original address once the blood draw is complete.

Contacting Support

If you realize that you've placed an order with an incorrect address, it's important to act quickly.

  1. Contact our support team: Reach out immediately to inform them of the mistake.
  2. Provide updated details: Give your updated address and any relevant information about the incorrect order.
  3. Confirmation: Wait for confirmation from the support team that the address has been updated and that the phlebotomist has been informed.

24-Hour Notice

For changes needed on short notice, especially within 24 hours of your appointment, there are additional considerations.

  1. Logistical constraints: Address changes within 24 hours of the scheduled appointment may not be accommodated due to logistical constraints and phlebotomist availability.
  2. Immediate action: Contact our support team as soon as possible to see if your request can be managed.
  3. Backup plans: Be prepared to discuss alternative solutions if the address change cannot be accommodated on short notice.

To ensure your in-home blood draw is conducted at the correct location, update your address in the ZenHealth portal before scheduling your appointment. For changes needed after placing an order, reach out to our support team promptly. Keep in mind that last-minute changes within 24 hours may not be feasible.