In some coverage areas, you may cancel your appointment up until the scheduled time if necessary. For others, especially those requiring direct scheduling with a phlebotomist, a 24-hour notice is requested. Check your ZenHealth portal for your options, and reach out to our team for additional assistance if needed.
This article provides guidance on how to handle cancellations or rescheduling within 24 hours of your appointment.
Cancelling or Rescheduling your Appointment
- Flexible Coverage Areas: In some coverage areas, you can cancel your appointment up until the scheduled time if necessary. This flexibility helps accommodate unforeseen circumstances.
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Direct Scheduling with Phlebotomist
- If you are in a coverage area where you need to schedule directly with a phlebotomist, a 24-hour notice is requested for cancellations or rescheduling.
- Contact your phlebotomist directly to arrange a new appointment time.
Checking your Rescheduling Options
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Using the ZenHealth Portal
- Log in to your ZenHealth portal to view and manage your appointments. The portal will display your options for canceling or rescheduling based on your coverage area.
- Follow the prompts to cancel or reschedule your appointment directly through the portal if applicable.
While ZenHealth aims to be flexible with appointment changes, providing as much notice as possible helps ensure a smooth process. Check your ZenHealth portal to understand your options for canceling or rescheduling your appointment. For any last-minute changes or further assistance, contact our support team during business hours.